At Sammy + Nat, we are committed to providing an inclusive and accessible experience for all of our customers—both online and in-store. Customers with physical or mental disabilities deserve the same high level of service as any other customer, and we believe that standard should apply across every aspect of our brand.
We are continuously working to improve accessibility in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, ARIA standards, and general best practices. Whether you’re shopping online or visiting one of our locations, we want you to feel welcome and supported.
Website Accessibility
General Commitment
Accessing websites can be challenging for individuals with certain disabilities. We understand that disabilities are varied and unique—what works for one person may not work for another. We have made, and will continue to make, reasonable efforts to accommodate our customers and potential customers based on our size, available resources, and evolving understanding of their needs.
We have engaged external professionals to help us evaluate, optimize, and enhance the accessibility of our website and its features.
Accessibility Features
Our website includes, or is in the process of updating, several features to improve accessibility, including:
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Alt text on images
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Keyboard navigation support
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Structured HTML for screen readers
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Contrast and readability enhancements
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Captions or transcript options for video content
We also encourage users to explore built-in accessibility tools in their web browsers or operating systems.
Third-Party Applications
Some areas of our website, such as embedded maps or social media feeds, rely on third-party plugins. While we aim to select accessible tools, we do not have control over their structure and are not responsible for the accessibility of third-party elements we cannot modify.
Disclaimer
We are continually working toward making our website more accessible. However, some features, processes, or content may still need improvement. Accessibility is an ongoing process, and we welcome your feedback to help us move closer to full usability for all.
If You Need Help
If you are experiencing difficulties accessing any part of our site, or require assistance due to a disability, please reach out. We are here to help:
📧 Email: help@sammyandnat.com
📞 Toll-Free Accessibility Support Line: Coming Soon (Available 24/7 for accessibility-related assistance only)
You will not be required to share personal information, including your name, contact details, or the nature of your disability. This line will not be used for product information or sales-related inquiries.
In-Store Accessibility & Assistive Devices
We welcome individuals with disabilities to use their own assistive devices while visiting our stores. While we do not provide assistive equipment, our staff will make every reasonable effort to support customers who rely on wheelchairs, hearing aids, or other assistive technologies.
Communication & Staff Training
We will communicate with customers in ways that take into account their disabilities. Our team receives training on how to:
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Interact respectfully and effectively with people with various disabilities
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Provide service in a manner that is inclusive and welcoming
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Offer assistance without assumption or condescension
Questions About This Policy
This policy exists to support our goal of service excellence for all customers. If you have any questions, need clarification, or would like to suggest improvements, we’d love to hear from you.
📧 Email: help@sammyandnat.com
🕐 We respond to all inquiries within 24–48 hours.
