Accessible Customer Service Statement + Policy

Overview

Customers with physical or mental disabilities deserve the same high level of service given to any other customer. At Sammy + Nat we believe this should be a standard on our site as well as good customer service.

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Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Although Sammy + Nat does not provide assistive devices in our facilities, persons with disabilities may use their own assistive devices as needed when accessing goods or services provided by our business.

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Communication

We will communicate with people with disabilities in ways that consider their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

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Our Commitment and Plan to adhere to the ADA

As a small team and business, we work every day to improve our website and the services and product we offer. One of our top priorities is to make our website and stores accessible to all visitors. We are currently auditing and optimizing our website and committing to WCAG and ARIA specifications.

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Questions about This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please emailΒ info@sammyandnat.comΒ and we will be sure to respond and assist with in 24-48 hours.