Accessible Customer Service Statement + Policy

Accessibility Statement
Customers with physical or mental disabilities deserve the same high level of service given to any other customer. At Sammy + Nat we believe this should be a standard on our site as in our stores.


General
Access to any company’s website can be challenging for persons having certain disabilities.  A person’s disability is often unique. What may work well for one person, may cause difficulties for another person.  Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs.  To that end we have engaged the services of professionals to assist and advise us in these matters. 

Accessibility on this Website
Our website provides and currently updating several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business. There are also various aids available by third parties and which are provided by most browsers. If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance.  Contact information is set forth below.

Disclaimer
We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website.   Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal.  Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology. Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of or size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions.

Third Party Applications
Our website may use third-party add-ons or “plug-ins” for certain functions, such as Google Maps, social media feeds, etc.  These may not work or may not work the same for every user and/or every type of disability.  We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control.   

Video
Our website has or plans to have some video elements.  For each video you will be able to either have close captioning or text equivalent as a click through option on the video.  

We are Here for You
If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist. 

As a small team and business, we work every day to improve our website and the services and product we offer. One of our top priorities is to make our website and stores accessible to all visitors. We are currently auditing and optimizing our website and committing to WCAG and ARIA specifications.

We are currently working on updating our site with a toll-free accessibility phone line. The telephone number will only be for assisting you if you require assistance with any part of our site because of your particular disability or because you are having difficulty in accessing or navigating any part of our website because of your particular disability. This number will not be used for sales or product information, but will be used for help using, understanding, and/or navigating our website and information set forth on the website. Other pages and/or links within our website may contain other telephone numbers to assist with sales, service, product information, accounts, or other aspects of our business. However, as noted above, if you have a disability that has caused or may likely cause you difficulty in accessing or navigating any part of our website because of your particular disability, you can currently contact our customer service team at help@sammyandnat.com and will soon be able to dial in to our toll-free accessibility line.

This telephone number will be for assisting persons with disabilities, including but not limited to blind and visually impaired persons, and will be available 24 hours/7 days a week. Your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your:

Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in.

Assistive Devices in Stores
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Although Sammy + Nat does not provide assistive devices in our facilities, persons with disabilities may use their own assistive devices as needed when accessing goods or services provided by our business.

Communication
We will communicate with people with disabilities in ways that consider their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Questions about This Policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please email help@sammyandnat.com and we will be sure to respond and assist with in 24-48 hours.