Shipping policy
Last Updated: May 17, 2025
At Sammy + Nat, we strive to process and ship your orders as quickly and efficiently as possible. Please review the details below to understand our shipping process, timelines, and exceptions.
Standard Ground Shipping
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Most orders are processed and shipped within 2–5 business days (excluding weekends and holidays). This excludes monogram/custom items.
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You will receive a shipping confirmation email with tracking details once your order has shipped.
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Free Ground Shipping is offered on orders over $100 (after discounts, before taxes).
Exclusions apply for oversized items or special handling.
Expedited Shipping
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Expedited orders are shipped within 1-2 business days of purchase.
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Note: Expedited shipping does not apply to orders containing monogrammed or personalized items, which require additional processing time (see below).
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Carrier options and rates for expedited shipping are shown at checkout.
Monogrammed & Personalized Items
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Monogrammed products are made to order and take approximately 7-10 business days to complete before shipping.
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This timeline does not include transit time.
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If your order includes both monogrammed and non-monogrammed items, your shipment may be delayed until all items are ready, unless otherwise arranged.
Pre-Order Items
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Pre-order items have estimated ship dates noted on the product page.
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These items ship separately once available.
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If your order includes in-stock and pre-order items, we may ship the entire order once all items are available unless otherwise noted.
Incorrect Shipping Addresses
Please double-check your shipping information before placing your order.
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We are not responsible for packages sent to incorrectly provided addresses.
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If you catch an error before the order ships, email help@sammyandnat.com as soon as possible. We will do our best to make corrections, but cannot guarantee changes after processing.
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If an order is returned to us due to an incorrect address, the customer is responsible for any re-shipment fees.
Missing, Lost, or Delayed Packages
Once a package leaves our warehouse, it is in the hands of the shipping carrier.
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Sammy + Nat is not liable for delays, lost, or stolen packages due to courier error or delivery issues.
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We will assist in filing any necessary claims with the carrier and help recover the package to the best of our ability.
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If your package is marked “delivered” but not received, we recommend checking with neighbors, your local post office or carrier hub before contacting us.
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Orders returned to us due to non-delivery or incorrect address will be held for 7 business days. Re-shipment will only occur once additional shipping fees are paid.
Domestic Shipping Only
At this time, we only ship within the United States. We do not offer international shipping.
